单选题
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试题题干

9) Which of the following communication channels provides the highest information richness?
 
A
e-mail
B
face-to-face conversations
C
online group discussions
D
voice mail
E
memos and letters

参考答案

正确答案:

试题解析

Answer:  B

Explanation:  B) Rich communication channels can (1) handle multiple cues simultaneously, (2) facilitate rapid feedback, and (3) be very personal. Face-to-face conversation scores highest in channel richness because it transmits the most information per communication episode.