试题题干
重新组合段落
Rearrange the following sentences so that they read logically. The positions of some sentences have been given.
A. As a working person, I am obviously unable to visit my bank branch during the day time.
B. I am afraid I have not yet seen any evidence of either of these two features you have said in your advertisement.
C. I am writing to complain about your poor telephone banking system.
D. On each occasion, I have been informed that the computer system has crashed and been unable to get through.
E. I have tried at least four times this week to use the system to access my personal bank account details.
F. In addition to that, I do not have access to the internet so I cannot use your online service.
G. So I would be very much grateful for a guarantee from you that the problems I have described above will be sorted out as soon as possible.
H. You advertise your telephone banking service as convenient and easy to use.
( ) - E - ( ) - A - ( ) - H - ( ) - ( )
参考答案
试题解析
本题考查对句子连贯性的理解与判断。
快速浏览各个选项可知，这是一封投诉信。
C选项“我写信是为了投诉你们糟糕的电话银行系统”为写信目的，应为首句。
E选项“本周我至少试过四次使用这个系统来访问我的个人银行账户信息”紧接着概括地说明了“我”遇到的状况。
D选项“每次我都被告知计算机系统崩溃，无法接通”紧承E选项中的“试过四次”进行具体描述。
A选项“作为一个上班族，我白天显然无法前往我的银行的支行”为“使用电话银行系统”的原因说明。
F选项“除此之外，我不能上网，所以我没法使用你们的在线服务”为进一步的原因说明。
H选项“你们宣传你们的电话银行服务方便且易用”切入正题，对银行宣称的“电话银行服务的优点”展开描述。
B选项“恐怕我没有看到你们在广告中所说的这两个特色中任何一个的证据”紧承H选项对“电话银行服务”的实际使用体验进行描述，两个特色对应“方便”和“易用”。
G选项“因此，如果你们能保证我所描述的上述问题将尽快得到解决，我将非常感谢”为信末表达对银行的期待。
故段落顺序为C-E-D-A-F-H-B-G。