Read the introduction below. Choose the correct word to fill each gap from A, B or C.

     The Chamber of Commerce Business Skills Portfolio gives you high            , value for money ​           opportunities.            days, employers understand that employees who are given training and development opportunities are more motivated            contribute more to the company.            courses cover a wide range of subjects and cost from as little as $ 170. They are designed specifically to develop employee’s skills, and at the same time they            businesses increase efficiency and profitability. All of our ​           are led by professional trainers            extensive expertise and understanding of business needs.
     We offer:
     Seminars which run for a full of half day, and give you the skills you need            and effectively;
     Semester courses where you attend lectures or seminars once a week over a three-month period;
     E-learning which gives all the flexibility a busy ​           needs.
     The qualifications you get will            on the type of training. You            find more information under each course title.

Read the introduction below. Choose the correct word to fill in the gaps. 

Read the information about London Transport Agents. Choose the best word to fill each gap.

     Porter's biggest problem __________ electronic publishing is training her writers. One sent the story on a wrong-sized disk; __________ used a disk that my computer couldn't read; a third used software couldn't decipher(破译).

     The disk problems should improve on the next issue __________ Porter has recently invested in a modem __________ writers can send their stories directly to her computer.

     Porter says she is a skeptical technical consumer. I like a computer the same way I __________ a pencil. They are both tools that must work. __________ something goes wrong with my electronic equipment out here in the middle of Virginia, I have to put it in the __________ and take it someplace.

Read the article below. Choose the best word to fill each gap. Choose one letter (A, B or C). 

     Worried Spanish lemon growers have set up a special            to try to solve the problems of a            market and competition from non-EC countries, in both Europe and South America.
     This move comes            exports last year fell by 3300 tonnes, leaving an estimated 69000 tonnes of fruit on the trees. In the            period countries like Turkey-selling in the winter—and Argentina-selling during the summer—have increased their volumes from 40000 ​           55000 tonnes.
     The Spanish organization has 15 members, drawn from industry associations, cooperatives and the trade in the Murcia and Valencia regions,            produce almost 90% of the total Spanish crop. Jaime Tiglesias the co-coordinator of the commission said            a press conference in Nuevo Castillo. That it will co–operate            other sectors, in particular the orange growers and the olive producers, but that it will hold independent views.
                not yet legally recognized, the commission has already drawn up a series of            . These include proposals to extend the season, cut production costs and improve quality.            the marketing side has called for lemons to be included in the CAP (Common Agricultural Policy) with Community preference. It also wants an EC promotional campaign.
     Its recommendations will be presented to the Spanish Ministry of Agriculture and the Andalusian government            the next few weeks.

Read the Business Book Review below.
Choose the correct word to complete the text.

​​Read the article below. Choose the correct word to fill in the gaps.

Read the text below form the "New members" section in the Chamber of Commerce newsletter. Choose the correct word form A, B or C to fill each gap.

​​Meet Thomas Kingsley  

     Thomas Kingsley works for Meridian Finance in East London. He works            a sales executive. He            with a large number of small and medium sized business in the London area. He           them on the best financial products for their needs. 
     He is only in             office in the morning when he discusses clients            the Sales Manager. Then he travels around London to see his clients. He informs them           ​ new products on the market. He keeps a            of any changes in the clients’ information so that he can offer advice if necessary. He           ​ his paperwork and arranges            at home or in his car between appointments. 
     If any members would like           ​ advice on insurance or any            product, please do not hesitate phone Thomas or one of his           ​ on 0207 236 4925. They will be happy to help you if they can.

Read the information about London Transport Agents. Choose the best word to fill each gap.

     Porter's biggest problem __________ electronic publishing is training her writers. One sent the story on a wrong-sized disk; __________ used a disk that my computer couldn't read; a third used software couldn't decipher(破译).

     The disk problems should improve on the next issue __________ Porter has recently invested in a modem __________ writers can send their stories directly to her computer.

     Porter says she is a skeptical technical consumer. I like a computer the same way I __________ a pencil. They are both tools that must work. __________ something goes wrong with my electronic equipment out here in the middle of Virginia, I have to put it in the __________ and take it someplace.

Read the article below. Choose the correct word to fill in the gaps.

Read the magazine article below about a company which checks on the service provided by shops. Choose the correct word to fill each gap.

SECRET SHOPPERS

     Tim Wright knows all about making companies more efficient. His firm, Check-up, sends "secret shoppers" into retail and leisure companies            order to make sure that customers are receiving good service. After            visit, the secret shoppers prepare a report for the company to let them know            good or bad the service was.
     “Companies like to know, "says Mr. Wright, "that            customers go into a store just a few minutes before closing time, they will            get good service."
     Check-up            set up in the west of England in 1992 and            two years moved to London so it could offer a nationwide service.            the last three years , Check-up's profits have            dramatically as companies have come to realize            great importance of good customer service. Having started with just three employees, Check-up now has a staff            sixty-five and last week            an important new contact with a major supermarket chain.

Read the introduction below to a fax machine.
Choose the correct word from A, B or C to fill each gap.

​Packaging alliance 

This week sees more changes in the packaging world DD Holdings, the UK group, has ​          ​ an alliance with three other European packaging companies. The company hopes the alliance will help ​​​          ​ members to win more orders from multinational pharmaceutical groups. 

There is a ​          ​ trend in the pharmaceutical industry for large multinationals to use pan-European suppliers. ​​           has presented problems particularly for small and medium-sized companies ​          ​ produce in just one country.


DD Holdings, based in Yorkshire, is teaming up ​          ​ Partners in France, Germany and Spain to form an alliance called Pharmapak. ​           ​ the partners will continue to work ​          ​ separate companies, they will share ​          ​ of their sales and marketing resources. The deal ​          ​ customers with the opportunity to negotiate Europe wide contracts.
DD is the ​          ​ of the four companies, with 15 production facilities throughout Europe and ​           annual turnover of about￡120m.

Read the article about a dish called Vindaloo. Choose the best word (A, B or C) for each space.

     When people cooked Vindaloo in Goa, they added ​          ​ of chilli peper to the dish. It has since become famous as one of the ​          ​ types of curry there is. Vindaloo is not actually ​          ​ popular in India outside Goa. ​          ​ in Britain, the Middle East, Australia and New Zealand, it is loved by fans of Indian food. Some Indian restaurants in the United States and Canada ​          ​ have Vindaloo on the meau.

Read the newspaper article below about a new alliance in the packaging industry. Choose the correct word to fill each gap from A, B or C.

​​Read the article below. Choose the correct word to fill in the gaps.

Read the text below form the "New members" section in the Chamber of Commerce newsletter. Choose the correct word form A, B or C to fill each gap.

​​Meet Thomas Kingsley  

     Thomas Kingsley works for Meridian Finance in East London. He works            a sales executive. He            with a large number of small and medium sized business in the London area. He           them on the best financial products for their needs. 
     He is only in             office in the morning when he discusses clients            the Sales Manager. Then he travels around London to see his clients. He informs them           ​ new products on the market. He keeps a            of any changes in the clients’ information so that he can offer advice if necessary. He           ​ his paperwork and arranges            at home or in his car between appointments. 
     If any members would like           ​ advice on insurance or any            product, please do not hesitate phone Thomas or one of his           ​ on 0207 236 4925. They will be happy to help you if they can.

Read the information about London Transport Agents. Choose the best word to fill each gap.

     Porter's biggest problem __________ electronic publishing is training her writers. One sent the story on a wrong-sized disk; __________ used a disk that my computer couldn't read; a third used software couldn't decipher(破译).

     The disk problems should improve on the next issue __________ Porter has recently invested in a modem __________ writers can send their stories directly to her computer.

     Porter says she is a skeptical technical consumer. I like a computer the same way I __________ a pencil. They are both tools that must work. __________ something goes wrong with my electronic equipment out here in the middle of Virginia, I have to put it in the __________ and take it someplace.

Read the introduction below. Choose the correct word to fill each gap from A, B or C.

     The Chamber of Commerce Business Skills Portfolio gives you high            , value for money ​           opportunities.            days, employers understand that employees who are given training and development opportunities are more motivated            contribute more to the company.            courses cover a wide range of subjects and cost from as little as $ 170. They are designed specifically to develop employee’s skills, and at the same time they            businesses increase efficiency and profitability. All of our ​           are led by professional trainers            extensive expertise and understanding of business needs.
     We offer:
     Seminars which run for a full of half day, and give you the skills you need            and effectively;
     Semester courses where you attend lectures or seminars once a week over a three-month period;
     E-learning which gives all the flexibility a busy ​           needs.
     The qualifications you get will            on the type of training. You            find more information under each course title.

Read the introduction below. Choose the correct word to fill in the gaps. 

Read the Business Book Review below.
Choose the correct word to complete the text.

Read the information about London Transport Agents. Choose the best word to fill each gap.

     Porter's biggest problem __________ electronic publishing is training her writers. One sent the story on a wrong-sized disk; __________ used a disk that my computer couldn't read; a third used software couldn't decipher(破译).

     The disk problems should improve on the next issue __________ Porter has recently invested in a modem __________ writers can send their stories directly to her computer.

     Porter says she is a skeptical technical consumer. I like a computer the same way I __________ a pencil. They are both tools that must work. __________ something goes wrong with my electronic equipment out here in the middle of Virginia, I have to put it in the __________ and take it someplace.

Read the article below. Choose the correct word to fill in the gaps. Choose the correct word to fill each gap.

SECRET SHOPPERS

     Tim Wright knows all about making companies more efficient. His firm, Check-up, sends "secret shoppers" into retail and leisure companies________order to make sure that customers are receiving good service. After________visit, the secret shoppers prepare a report for the company to let them know________good or bad the service was.

     “Companies like to know," says Mr. Wright, "________customers go into a store just a few minutes before closing time, they will________get good service."

     Check-up________set up in the west of England in 1992 and________two years moved to London so it could offer a nationwide service. ________the last three years , Check-up's profits have________dramatically as companies have come to realize________great importance of good customer service. Having started with just three employees, Check-up now has a staff________sixty-five and last week________an important new contact________a major supermarket chain.

Read the introduction below to a fax machine.
Choose the correct word from A, B or C to fill each gap.

​Packaging alliance 

This week sees more changes in the packaging world DD Holdings, the UK group, has ​          ​ an alliance with three other European packaging companies. The company hopes the alliance will help ​​​          ​ members to win more orders from multinational pharmaceutical groups. 

There is a ​          ​ trend in the pharmaceutical industry for large multinationals to use pan-European suppliers. ​​           has presented problems particularly for small and medium-sized companies ​          ​ produce in just one country.


DD Holdings, based in Yorkshire, is teaming up ​          ​ Partners in France, Germany and Spain to form an alliance called Pharmapak. ​           ​ the partners will continue to work ​          ​ separate companies, they will share ​          ​ of their sales and marketing resources. The deal ​          ​ customers with the opportunity to negotiate Europe wide contracts.
DD is the ​          ​ of the four companies, with 15 production facilities throughout Europe and ​           annual turnover of about￡120m.